Refunds

Refund rules depend on the event organiser. In most cases a refund is only possible if the event is cancelled or the organiser explicitly allows it.

How to request a refund

If a refund is possible, include your ticket number and email us at info@ulaz.app. We’ll process your request and let you know its status.

Timeframes vary, but a refund can take up to 14 working days after approval.